We aim to provide our buyers with the best online shopping experience.

We provide 7 Days Warranty on all of our products. 

Goods sold is non-refundable but can be exchange.

1. In order to request for an exchange, buyer must inform us by email the following details to (enquiry.duchess@outlook.com)  :

i. Order number.

ii. Buyer name.

iii. Exchange reason.

iv. Bank details (bank name, bank account number, and account owner name).

2. Product must be return in original condition.

3. Please wait for our confirmation before returning the product. If the product returned back without our confirmation, we will not bear anything.

a) Exchange:

■ Exchange is available for 7 days ( start from the time that the buyer received the parcel ) for every product on our website.

■ Buyer can only return the product to us after received our confirmation.

■ After received our confirmation, buyer need to return the product to us and provide the tracking number within 10 days, overdue will not be further entertain.

■ If buyer request an exchange because the product contained manufacturer defect or we delivered wrong option (e.g. colour, size or etc), which is the exchange reason caused by us, we will bear RM 6 for West Malaysia, while RM 10 for East Malaysia as buyer's return shipping fees (This condition will only apply if exchange to same product with same option).

■ However, if the exchange reason is caused by buyer's personal subjective (e.g. change mind for the size or colour after received the product), buyer must return the product to us at their own cost.

■ We will remit the return shipping fees to buyer through online banking or deliver with the package of exchange product.

1. In order to request for resend, buyer must inform us by email the following details to (enquiry.duchess@outlook.com)  :

i. Order number.

ii. Buyer name.

■ Buyer is responsible to keep track their parcel once they received the tracking number by email. However, if delivery is unsuccessfully and failed to contact buyer, the parcel will be place at the nearest courier company for at least a week. After that, if the parcel returned back to us, we will keep the parcel regards on returned issue. Buyer will have to contact us within 60 days to claim back their parcel. If we did not receive any notification within the time period, we will not take any further action.

■ For buyer whose parcel is unclaimed and returned back to us by courier company, we will provide one time free resend back to buyer when they received buyer's noticement.

■ However, if for the second time( the order that had been applied for the first time free resend ) it is unclaimed and returned back to us, we will charge buyer shipping fees ( RM 6 to West Malaysia, RM 15 to East Malaysia ).